1 December 2011—Small Utility Looks to the 'Cloud' - New technology helps utility bolster service, improve collections & cut costs...more
1 November 2011—Tele-Works is a diamond sponsor at this year's Harris Computer Systems Conference...more
1 October 2011—Tele-Works welcomes 11 new projects in the third quarter...more
Manville Water Supply Corp., TX--Hosted IVR is delivering big savings for this small utility.
Hosted IVR allowed Manville WSC to avoid the up-front infrastructure costs required by an on-site IVR system. The affordable IVR solution has helped the Utility reduce manual processes and overall costs. Today almost 40% of all customer calls are handled through the IVR, and the number of past-due accounts has been cut by 50%...more
We can host it or you can...choose the IVR deployment model that meets your needs...more
Read more about Tele-Works' Technology
We have more real-time integrations to third-party databases than any other government and utility IVR vendor. Check out our integration partners…more
Tele-Works' Payment Module is officially PA-DSS Certified, helping our customers meet the new stringent PCI standards for credit card processing...more
