Finance & Collections

Simplify your collections process

Collecting money can be a chore. And with delinquencies on the rise, getting paid isn’t getting any easier. IVR solutions from Tele-Works can help because it makes it simpler for customers to transact business with you. From tax collections to hospital bills, Tele-Works has a host of IVR solutions that make it easy to deliver customer self-service by phone.

Be More Efficient

Why are your customers calling? What is creating lines at the counter? Why not automate the manual and repetitive processes that are causing high workloads? IVR eliminates hundreds of thousands of minutes on the phone and frees up valuable staff time for more productive work, while still allowing customers to reach a “live” person should they want or need to.

Payments and Renewals

The Tele-Works vPayment module allows customers to hear account balance and payment history and make payments 24/7/365.  It is configurable to charge convenience fees, accept donations, enforce penalty amounts and other fees, and works with your business rules for payment minimums/maximums, cash-only accounts, etc.

Our vRenewal module makes permit, license, and policy renewals a snap. It can be used to quickly send reminders, renew services, hear assessment fees, and make payments while observing pre-defined payment/renewal schedules. Businesses can also report and pay sales and use taxes, hear business status (e.g. sold, closed), and update contact information.

Reminder Calls

Tele-Works outbound calling module, alertworks, can help remove the pain of late payments with automated courtesy calls to your past due accounts. Reminders will help customers avoid embarrassing and costly disconnects; fewer disconnects, mean fewer truck roll-outs and lower costs for your department. And with our "Press 1 to Pay Now" option, making payments has never been easier.