Housing Authority

housingworks™ -- Finally-Affordable IVR for Housing Authorities.

Housing Authorities provide a valuable service to low-income individuals and families, giving them access to quality and affordable housing alternatives. Unfortunately, demand for housing assistance is on the rise, resulting in long lines and waiting lists for tens of thousands of families eager to find a home. IVR from Tele-Works helps to ease the frustration felt by program participants and reduce the burden on your overworked staff.

Access Granted.

Housingworks™ IVR can help by providing applicants and tenants with 24/7 real-time telephone access to information, such as waiting list position and utility and housing assistance payment (UAP/HAP) information.  And with multiple language options, the system is available to everyone, because everyone has a phone.

Appointment Reminders.

Missed inspections are expensive for your agency and frustrating for your staff. Housingworks™ gives you the power to proactively make appointment reminder calls to landlords so they won’t miss their scheduled inspection times, saving you valuable time and resources. The IVR allows for automated scheduling and rescheduling of inspections as well.

Real-time Benefits

Housingworks™ IVR interacts directly with your Housing Authority database so information is posted immediately with no batch processes and no manual steps. Applicants, tenants, and landlords access information in real-time, the same as your staff. Staff are freed from handling routine questions and participants are satisfied because they are getting the most up-to-date information possible. With housingworks™, you can get a lot more done, without having to add additional staff.