Local Government
It’s tough to talk to everyone. Tele-Works makes it easier with a suite of interactive voice response (IVR) products built for cities, counties, and municipalities throughout North America.
With Tele-Works outbound IVR, you can send your customers information when they need it and how they want it: alerts, notifications, reminders, calls, fax, emails, and text messages.
And with inbound calling capabilities you can provide self-service access to customers with a familiar tool they are comfortable using—the phone: utility payments, account inquiry, building inspection scheduling, court status inquiry, license renewals, citation and tax payments.
Your customers will be satisfied and your agency will thrive too. Major efficiency gains mean big savings. In fact, most of our customers see a full return on their investment in fewer than 12 months.
Our Local Government products are in use in 160 local governments across North America.
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Access accounts and pay bills |
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Schedule inspections and hear results—inspectors post results |
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Access citations and pay fines—automated notifications of court case changes |
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Rapid notifications and citizen self-signup (with SelectAlert)—voice, email, fax |
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Pay parking tickets/fees and renew parking passes |
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Renew and pay for licenses—business, occupational, animal |
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Access accounts, pay taxes, and receive reminder notices |
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