Tele-Works and Springbrook Partner to Provide Affordable Hosted IVR
Blacksburg, VA (18 May 2008)—Tele-Works and Springbrook Software have teamed up to provide Springbrook utility clients with hosted IVR. Now utilities of all sizes can afford to provide their customers with automated bill payment options by phone.
“Hosted IVR provides our clients with the ability to use IVR at an affordable price,” said Scott Stickel, Springbrook’s Director of Sales and Marketing. Hosted IVR removes the up-front investment required by a more traditional IVR solution, which requires an investment in hardware, software, and additional phone/network capacity, and replaces that cost with a low annual subscription.
“We feel that every utility should be able to profit from an IVR bill payment solution, which is why we are so excited to provide Springbrook’s clients with affordable hosted IVR,” says Andy Hall, Tele-Works Director of Partners and Customer Care.
IVR self-service options provide a boost to customer satisfaction since customers will have 24/7 access to their utility accounts to hear balances, make payments, and get answers to frequently asked questions. And the customer service department will be able to take care of more customers and become more efficient in its collections process without having to add staff. In fact, most utilities should see a full return on their IVR investment in fewer than 12 months.
About Tele-Works:
For more than 20 years, Tele-Works has been a leader in delivering top-quality interactive voice response (IVR) solutions to local governments and utilities across North America. Our products have reshaped the way organizations communicate and transact business with their customers. From automated phone bill payments to building inspection scheduling to high-volume citizen alert systems, our solutions ensure your customers and citizens are informed and satisfied.
About Springbrook:
Springbrook, one of the fastest growing software companies today, has more than 20 years of experience in the public sector. They have strong understanding of the public sector’s needs and make it their priority to invest heavily in research and development to fulfill those needs.
