News
28 July 2010—Marion County, FL Automates its Utility Department with Tele-Works...more
1 July 2010—Tele-Works welcomes 13 new projects in the second quarter...more
17 June 2010—Elmira Water Board, NY selects hosted IVR solutions from Tele-Works...more
11 May 2010—Tele-Works and Springbrook expand partnership with Hosted Utility IVR...more
28 Apr 2010—Tele-Works attends the STW User Conference in Grapevine, TX...more
19 Apr 2010—Indian River County, FL selects Utility Billing IVR from Tele-Works...more
02 Apr 2010— Tele-Works welcomes nine new projects in the first quarter...more
26 March 2010—Rowlett, TX automates its utility and court departments with Tele-Works...more
24 March 2010—Chesterfield County, VA selects utility billing IVR from Tele-Works...more
2 March 2010—Tele-Works to present at the Harris Southeast User Group meeting in Clayton County, GA...more
31 Dec 2009—Tele-Works welcomes 10 new projects in the fourth quarter...more
10 Dec 2009—Housing Authority selects Tele-Works to deliver IVR for its Housing Choice Voucher Program (HCVP)...more
7 Dec 2009—11 Tele-Works customers named as Top Digital Cities in America... more
2 Dec 2009—IVR and Web implementation leads to increased efficiency and financial success in Palm Coast, FL...more
2 Dec 2009—Tele-Works blog is now LIVE. ... more
15 Nov 2009—Tele-Works and inHANCE Utility Systems (iUS) release hosted iCALL. ... more
4 Nov 2009—Tele-Works attends the SunGard Public Sector Conference in Hershey, P.A. ... more
19 Oct 2009—Tele-Works is a Platinum Sponsor at the Harris Computer Systems Annual Conference in Nashville, TN... more
30 Sep 2009—Tele-Works adds six new projects in the third quarter... more
20 Aug 2009—Tele-Works and the Alliance for Innovation Partner to advance community excellence ... more
4 Aug 2009—Los Angeles County selects IVR from Tele-Works ... more
2 Apr 2009—Tele-Works University Returns June 4th ...
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Tele-Works Adds Seven New Projects in the First Quarter
Blacksburg, VA (31 Mar 2009)-Tele-Works adds seven new projects in the first quarter, including three returning customers.
Los Angeles County, CA-LA County selected Tele-Works' Infinity.Teleconnect with real-time integration to their Advanced Utility Systems database: Infinity CIS. They added Spanish language options to support their multi-lingual population and options for callers to request a paper bill.
MacBee Special Utility District (TX)-MacBee becomes Tele-Works' first hosted utility billing IVR customer integrating with the inHANCE backend database. They have also purchased the hosted alertworks, outbound notification module.
Prescott, AZ-Prescott becomes a Tele-Works customer with the purchase of VoiceTRAKiT IVR. VoiceTRAKiT ties into their CRW TRAKiT database in real-time. In addition, the system will have Intelligent Inspection Pre-requisite Logic, which will identify whether an inspection has been approved on a given permit to allow the subsequent inspection.
Longmont, CO- Longmont adds utilityworks additional IVR port capacity and Spanish language options so they can reach all their customers.
Summit County, CO -A returning customer, Summit County implements VoiceTRAKiT IVR with real-time integration to their CRW TRAKiT database.
Hayward, CA -Hayward upgrades their existing Tele-Works platform and adds hosted alertworks for outbound notifications and our answerworks 311 Issue Tracking solution.
Durham, NC-Durham, adds answerworks for automated citizen FAQ and buildingworks for inspection scheduling.
