News

28 July 2010—Marion County, FL Automates its Utility Department with Tele-Works...more

1 July 2010—Tele-Works welcomes 13 new projects in the second quarter...more

17 June 2010—Elmira Water Board, NY selects hosted IVR solutions from Tele-Works...more

11 May 2010—Tele-Works and Springbrook expand partnership with Hosted Utility IVR...more

28 Apr 2010—Tele-Works attends the STW User Conference in Grapevine, TX...more

19 Apr 2010—Indian River County, FL selects Utility Billing IVR from Tele-Works...more

02 Apr 2010— Tele-Works welcomes nine new projects in the first quarter...more 

26 March 2010—Rowlett, TX automates its utility and court departments with Tele-Works...more

24 March 2010—Chesterfield County, VA selects utility billing IVR from Tele-Works...more

2 March 2010—Tele-Works to present at the Harris Southeast User Group meeting in Clayton County, GA...more

31 Dec 2009—Tele-Works welcomes 10 new projects in the fourth quarter...more

10 Dec 2009—Housing Authority selects Tele-Works to deliver IVR for its Housing Choice Voucher Program (HCVP)...more

7 Dec 2009—11 Tele-Works customers named as Top Digital Cities in America... more

2 Dec 2009—IVR and Web implementation leads to increased efficiency and financial success in Palm Coast, FL...more

2 Dec 2009—Tele-Works blog is now LIVE. ... more

15 Nov 2009—Tele-Works and inHANCE Utility Systems (iUS) release hosted iCALL. ... more

4 Nov 2009—Tele-Works attends the SunGard Public Sector Conference in Hershey, P.A. ... more

19 Oct 2009—Tele-Works is a Platinum Sponsor at the Harris Computer Systems Annual Conference in Nashville, TN... more

30 Sep 2009—Tele-Works adds six new projects in the third quarter... more

20 Aug 2009—Tele-Works and the Alliance for Innovation Partner to advance community excellence ... more

4 Aug 2009—Los Angeles County selects IVR from Tele-Works ... more

2 Apr 2009—Tele-Works University Returns June 4th ... more

Tele-Works and the Alliance for Innovation Talk Superior Service Through Automation

Blacksburg, VA (10 Nov 2009)— Tele-Works and the Alliance for Innovation will host a webinar for the Alliance for Innovation members and the general public on November 13th.  The webinar will focus on Superior Service: A Top-Down Management Approach to Technology and Automation and discuss ways that both the City of Palm Coast, FL and the City of Thornton, CO have been successful in their recent decision to automate financial and transactional processes using web, IVR and other technologies.

 

The hour-long webinar will feature a panel of three:  automation industry expert John Schott, CEO of Tele-Works; Courtney Violette, IT Director, City of Palm Coast; and Monica Heimbecher Customer Billing Supervisor, City of Thornton.  The panel will discuss how these cities have used technology to improve customer service and execute management’s vision of providing quality service all while maintaining financial soundness.

 

“Tele-Works is excited to participate in this event.  Our goal in participating is to provide members with information that demonstrates why IVR is critical to customer service departments.  The ability to make payments, find payment history and check account balances enables localities to not only improve collections and drive down delinquency shut-offs, but also makes it easier on citizens to have access to the information they want, when they want it,”  said John Schott, CEO, Tele-Works.  He continued, “we hope that individuals participating will be able to take some portion of these “real-life” case studies  with phenomenal results and apply them to their own very unique situations.”

 

This webinar is part of a series of events hosted by the Alliance for Innovation and Tele-Works.  Upcoming events include Southern California Utility Day on January 28th and Northern California Utility Day on February 25th. Visit www.tele-works.com/events.html or www.transformgov.org for more information.

 

 

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