News
28 July 2010—Marion County, FL Automates its Utility Department with Tele-Works...more
1 July 2010—Tele-Works welcomes 13 new projects in the second quarter...more
17 June 2010—Elmira Water Board, NY selects hosted IVR solutions from Tele-Works...more
11 May 2010—Tele-Works and Springbrook expand partnership with Hosted Utility IVR...more
28 Apr 2010—Tele-Works attends the STW User Conference in Grapevine, TX...more
19 Apr 2010—Indian River County, FL selects Utility Billing IVR from Tele-Works...more
02 Apr 2010— Tele-Works welcomes nine new projects in the first quarter...more
26 March 2010—Rowlett, TX automates its utility and court departments with Tele-Works...more
24 March 2010—Chesterfield County, VA selects utility billing IVR from Tele-Works...more
2 March 2010—Tele-Works to present at the Harris Southeast User Group meeting in Clayton County, GA...more
31 Dec 2009—Tele-Works welcomes 10 new projects in the fourth quarter...more
10 Dec 2009—Housing Authority selects Tele-Works to deliver IVR for its Housing Choice Voucher Program (HCVP)...more
7 Dec 2009—11 Tele-Works customers named as Top Digital Cities in America... more
2 Dec 2009—IVR and Web implementation leads to increased efficiency and financial success in Palm Coast, FL...more
2 Dec 2009—Tele-Works blog is now LIVE. ... more
15 Nov 2009—Tele-Works and inHANCE Utility Systems (iUS) release hosted iCALL. ... more
4 Nov 2009—Tele-Works attends the SunGard Public Sector Conference in Hershey, P.A. ... more
19 Oct 2009—Tele-Works is a Platinum Sponsor at the Harris Computer Systems Annual Conference in Nashville, TN... more
30 Sep 2009—Tele-Works adds six new projects in the third quarter... more
20 Aug 2009—Tele-Works and the Alliance for Innovation Partner to advance community excellence ... more
4 Aug 2009—Los Angeles County selects IVR from Tele-Works ... more
2 Apr 2009—Tele-Works University Returns June 4th ...
more
Housing Authority Selects Tele-Works to Deliver IVR for its Housing Choice Voucher Program
Blacksburg, VA (10 Dec 2009)— The Cuyahoga Metropolitan Housing Authority (CMHA) has selected Tele-Works to furnish and install an off-the-shelf interactive voice response (IVR) system for its Housing Choice Voucher Program (HCVP).
The IVR application will provide applicants, tenants and landlords real-time telephone access to their information, such as waiting list position, inspection dates, reexamination appointments, and utility and housing assistance payment (UAP/HAP) information. CMHA will also benefit from an outbound notification system, alertworks, that will be used to proactively make appointment reminder calls and deliver other timely notices to program participants.
“Tele-Works is excited to begin our relationship with the Cuyahoga Metropolitan Housing Authority to provide 24/7 customer self-service options for housing authority participants, especially those low-income or non-English-speaking individuals who don’t always have convenient access to web-based service options,” said John Schott, CEO, Tele-Works.
With this installation, CMHA will be able to deliver self-service applications that will improve customer service delivery and alleviate pressure from call center staff.
About Tele-Works:
For more than 20 years, Tele-Works has been a leader in delivering top-quality interactive voice response (IVR) solutions to local governments, utilities, and other publically-financed organizations across North America. For more information, please visit www.tele-works.com or email us at info@tele-works.com.
