Housing Authority Selects Tele-Works to Deliver IVR for its Housing Choice Voucher Program

Blacksburg, VA (10 Dec 2009)— The Cuyahoga Metropolitan Housing Authority (CMHA) has selected Tele-Works to furnish and install an off-the-shelf interactive voice response (IVR) system for its Housing Choice Voucher Program (HCVP). 

The IVR application will provide applicants, tenants and landlords real-time telephone access to their information, such as waiting list position, inspection dates, reexamination appointments, and utility and housing assistance payment (UAP/HAP) information. CMHA will also benefit from an outbound notification system, alertworks, that will be used to proactively make appointment reminder calls and deliver other timely notices to program participants.

“Tele-Works is excited to begin our relationship with the Cuyahoga Metropolitan Housing Authority to provide 24/7 customer self-service options for housing authority participants, especially those low-income or non-English-speaking individuals who don’t always have convenient access to web-based service options,” said John Schott, CEO, Tele-Works.

With this installation, CMHA will be able to deliver self-service applications that will improve customer service delivery and alleviate pressure from call center staff.

About Tele-Works:
For more than 20 years, Tele-Works has been a leader in delivering top-quality interactive voice response (IVR) solutions to local governments, utilities, and other publically-financed organizations across North America. For more information, please visit www.tele-works.com or email us at info@tele-works.com.