Provide access to information and track complaints

answerWorks is an interactive public communication system that provides citizens with a wide range of information about city services by phone and Web. Citizens can obtain answers to frequently asked questions or leave a question or complaint and receive an update on when and how the issue was resolved.

Our customers say...

"The Tele-Works solution is an ideal way to ensure that citizens receive accurate, consistent information, with minimal demands on staff time and City resources. Tele-Works has been an exceptional vendor for customer service and support and continues to serve our City with outstanding customer care. We are extremely pleased with how the "Ask Arvada" service has improved personal service for our citizens. With it, Tele-Works and the City of Arvada 'continue to build a great community!'"

    Chris Longshore
    City of Arvada, Colorado

answerWorks features

• automated customer service for frequently asked questions
• complaints and questions automatically routed to correct department
• customizable library of question templates
• proactive outbound notifications of issue resolution
• multiple languages

answerWorks benefits

• improves service with 24/7 access to community information
• improves citizen satisfaction with notification of question or complaint status
• ensures community information is consistent and accurate
• serves all citizen
• increases call capacity with automated call handling
• streamlines work flows and improves work throughput