Improve citizen satisfaction and reduce costs of department operations

recWorks provides real-time access to class and facility information. Citizens can check on schedules, sign up for classes and facilities, be put on a waiting list, or pay fees for services.

Our customers say...

"One of the primary reasons we chose Tele-Works as our vendor is the fact that they could operate all the different departmental applications through a single hardware solution. The flexibility and scalability of the Tele-Works solution is very important to us, as budgetary constraints may limit our ability to expand with additional applications."

    Christine Roberto
    Administrative Services Manager
    City of Norwalk, CA

recWorks features

• register for, schedule, or cancel classes
• reserve facilities
• access facility and class information
• payments for class registration by credit card or eCheck
• proactive outbound notifications of class cancellations
• multiple languages

recWorks benefits

• improves citizen satisfaction with 24/7 automated access to class and facility information and registration
• improves revenue collection and reduces bad debt
• serves all citizens
• increases call capacity with automated call handling
• streamlines department work flows and improves throughput