Reduce unnecessary service disconnects and improve revenue collection

utilityWorks provides customers with self-service access to their accounts, anytime, anywhere. Customers may obtain account balances and pay bills by credit card or electronic check. utilityWorks can automatically notify them when their accounts are overdue and offer immediate payment options.

Our customers say...

"Our utility water database is a custom in-house design and we were thrilled that Tele-Works was able to integrate to the database, as other vendors only work with selected industry databases."

    Michele Hovet
    Director of Information Technology
    City of Arvada, CO

utilityWorks features

• quick, easy access to account information
• account payments by credit card or eCheck
• proactive outbound notifications of overdue accounts and immediate payment opportunity
• multiple languages

utilityWorks benefits

• improves customer satisfaction with 24/7 automated access to accounts and bill payment options
• improves customer service and bill pay
• improves revenue collection with outbound notification and payment options for overdue bills and pending service disconnects
• reduces unnecessary delinquent account shutoffs by as much as 80 percent
• serves all citizens
• increases call capacity with automated call handling
• streamlines department work flows and improves throughput