Solutions
Tele-Works delivers best-of-breed interactive voice response (IVR) solutions that make it easy for customers to transact business using their telephone. With more than 400 IVR applications across North America and both hosted and on-premise deployment options, Tele-Works has the products and expertise to rapidly deploy high-quality IVR at organizations of all sizes.
Applications
Every organization has those recurring and repetitive activities that lead to huge amounts of work for staff. At Tele-Works, we have dozens of solutions to target these costly manual processes so you can be more efficient. With proven modules, and rapid deployment scenarios, many of your most common recurring activities including payments, notifications, scheduling, reminders, etc. can become more efficient.
Solutions by Industry
With over two decades of experience working with organizations large and small, Tele-Works has deployed IVR applications across many different lines of business.
| Utilities | Local Government |
| Building & Permits | Housing Authorities |
| Courts | Emergency Management |
| Finance & Collections | Additional Industries |
Hosted or On-Premise
Tele-Works delivers IVR solutions in a hosted environment or as an on-premise deployment, giving you the flexibility to choose a solution that best meets your organization’s needs.
IVR Technology
Technology enables function. And at Tele-Works, your functionality will never be limited--because our technology is best-of-breed. Tele-Works Voice Platform (TVP) is modern and scalable, and has been created to provide an application framework to deliver multiple inbound and outbound IVR products and/or custom products to enterprise level customers. TVP natively supports SIP-based VoIP (Voice over Internet Protocol) trunks and is fully standards compliant with VoiceXML 2.1 and CCXML 1.0 support. TVP provides a complete IVR application framework on top of the underlying Voxeo Prophecy telephony components.
