alertworks™

alertworks™ High-Volume Notification System

alertworks™ is a multipurpose, high-volume outbound notification system that allows agencies to communicate with customers quickly and easily. Municipalities, utilities, emergency management offices, court systems, and other organizations use alertworks™ to send all types of notifications by phone, text message, and email. Messages can be tailored to benefit the needs of any organization. On-premise and hosted deployment options ensure alertworks™ is affordable to organizations of all sizes.

Features:

• Emergency Notifications — High-volume call-outs for emergency notices (e.g.-boil water alerts, outage notices, burn bans)
• Multi-Channel Content Delivery — Deliver outbound notifications by phone, email, and text
• Customer-tailored Messaging — Messages can be delivered with customer-specific data “merged” into the message
• Payment Reminder Calls — Payment reminder calls drive customers to action – expect a 50% reduction in delinquencies with a well-executed courtesy notification program.
• Press “2” to Pay — Payment reminders with convenient “Press-2-to-Pay” allow call recipients to pay directly from an outbound call-out.
• Text-to-Speech — Create messages using enhanced text-to-speech or recorded voice
• Call Management and Reporting — Manage call schedule, retry attempts, call capacity and caller ID. Comprehensive call reporting is standard.
• Advanced Voice Mail Detection — alertworks™ boosts voice mail detection accuracy by more than 90%, far surpassing industry averages of 72%.