Tele-Works devotes great care to our customers before, during and after product implementation. Because of our extensive experience with local government, we understand your commitment to your community. We treat your commitment to public services as our own.
Tele-Works invests heavily in research and development to build strong intellectual assets. We train and cross-train our employees to assure you consistent quality, service and support. Tele-Works employees are proud to serve the local government market.
General customer and technical support is available during regular business hours.
M - F 8:30 a.m. – 5:30 p.m. EST 540/953-2631, Option 3 (Technical Support)
email: CustomerCare@tele-works.com
Technical support after regular business hours, including weekends and holidays, is provided by on-call Tele-Works system engineers.
After-hours 5:30 p.m. – 8:30 a.m. EST 540/953-2631, Option 3 (Technical Support)
You will have an opportunity to leave a voice mail message. Urgent messages left regarding critical issues are automatically routed to on-call Tele-Works staff.
Tele-Works customers: login here.