Support

We are dedicated to providing the support you need when you need it. So, please don’t hesitate to call. Whether you have a question, concern, or something you’d like to see in the future, we want to hear what you have to say. We are proud to serve the government and utility sectors and we strive to help you continue moving forward.

Contact Customer Care
Customer and Technical Support
General customer and technical support is available during regular business hours.

M - F 8:00 a.m. – 7:00 p.m. EST
Phone: 540-953-2631, Option 3 (Technical Support)
email: CustomerCare@tele-works.com

After-Hours Technical Support
Technical support after regular business hours, including weekends and holidays, is provided by on-call Tele-Works system engineers.

After-hours: 7:00 p.m. – 8:00 a.m. EST
Phone: 540-953-2631, Option 3 (Technical Support)

You will have an opportunity to leave a voice mail message. Urgent messages left regarding critical issues are automatically routed to on-call Tele-Works staff.