Support

Innovation is only as good as the support behind it. When you call, we answer. Be it a question, comment, concern or suggestion, your feedback drives our customer support and inspires future solutions.

Maybe we’re working with customers right now. Perhaps we’re developing new and better solutions. Either way, if you receive our voicemail, please leave a detailed message. You can be assured that we will respond with the utmost expediency, particularly to those calls regarding critical issues. We will automatically route them to our knowledgeable Tele-Works staff on call.

Contact Customer Care

Normal Business Hours:
M - F 8:00 a.m. – 7:00 p.m. EST
800-296-2631, Option 3 (Technical Support)
CustomerCare@tele-works.com

After-Hours:
7:00 p.m. – 8:00 a.m. EST
800-296-2631, Option 3 (Technical Support)

Technical support after normal business hours, including weekends and holidays, is provided by on-call Tele-Works system engineers. You will have an opportunity to leave a voice mail message. Urgent messages left regarding critical issues are automatically routed to on-call Tele-Works staff.