Tele-Works is the only IVR vendor with both hosted and premise IVR that integrates with virtually every local government vendor database and provides rapid outbound notification to all citizens…over communication channels in common use today — telephone, email, text messaging, fax, and smart-phones.
Our products leverage the technology and software investments you have already made. If you are looking for a Web interface to your database, our Web development experience and skills bring a total eGov solution to your citizens, with IVR and Web seamlessly integrated with your data.
Tele-Works Voice Center makes IVR affordable for every local government, with reliable business-class VoIP and modern, standard-based flexibility of VXML, CCXML, and SIP. TVC hosted IVR is available for a low monthly subscription fee. No hardware or software investment is necessary.
Hosted IVR for your database runs remotely on Tele-Works Voice Center servers located at secure data facilities across the U.S. The Tele-Works Voice Center handles all aspects of operating your IVR platform and frees your staff from any IT hassles.
Each department can rely on Tele-Works to supply an IVR platform for your location that works with virtually any local government vendor database. Or, multiple departments can share one Tele-Works IVR platform, greatly reducing costs of operation, such as hardware, training, yearly maintenance fees, and support personnel.
TVP for on-premise IVR is installed and maintained at your facility. On-premise IVR is reliable and proven, through 21 years of experience in hundreds of installations, and integrations with more third-party local government databases than any other IVR vendor.